FAQ
Find answers to common questions about our products, services, and ordering process.
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Products
1What types of feedstock does Bio Green Fuels supply?
What types of feedstock does Bio Green Fuels supply?
We supply waste-based and vegetable-oil feedstock for renewable fuel production: used cooking oil, palm oil mill effluent, acid oils, distillates such as PFAD and PKFAD, and crude vegetable oils.
2Can you match a specific refinery specification?
Can you match a specific refinery specification?
Yes. Every consignment is qualified against the limits your process runs to - free fatty acid content, moisture and impurities, sulphur, phosphorus and unsaponifiables - before it is offered, with third-party inspection available at load port.
3What product and sustainability documents are available?
What product and sustainability documents are available?
Available documents depend on the material, source and contract. Bio Green Fuels confirms the applicable specification, certificate of analysis, origin information and available sustainability evidence before supply is agreed.
Ordering
1What is the minimum order quantity?
What is the minimum order quantity?
Minimum order quantities are typically one full container load or a part-cargo parcel depending on the material and loading port. Contact our team for the minimum on a specific grade.
2How do I request a quote?
How do I request a quote?
Request a quote through our Contact page and include the material, required specification, volume, destination, delivery window and preferred Incoterm. The Bio Green Fuels team will review the requirement before responding.
3What payment methods do you accept?
What payment methods do you accept?
Payment terms and accepted trade-finance instruments are confirmed in the commercial offer. Bio Green Wax Ltd is the legal contracting company and invoice issuer for Bio Green Fuels transactions.
Shipping
1Which countries do you ship to?
Which countries do you ship to?
Bio Green Fuels coordinates international B2B supply subject to material availability, origin, destination requirements and a workable logistics route. Contact the team with your delivery location for a route-specific review.
2What are typical delivery times?
What are typical delivery times?
Lead times depend on material availability, loading point, documentation, inspection requirements and the destination route. A shipment window is confirmed as part of each commercial offer.
3Do you provide sustainability documentation?
Do you provide sustainability documentation?
Available sustainability evidence depends on the material, source and supply route. Bio Green Fuels confirms the document set that can support a buyer's requirements before contracting.
Technical
1Can you provide technical data sheets (TDS) for your products?
Can you provide technical data sheets (TDS) for your products?
Available technical documents vary by material and source. Ask the Bio Green Fuels team for the current specification, certificate of analysis, safety data or other supporting documents relevant to your enquiry.
2Do you offer product samples?
Do you offer product samples?
Samples may be arranged for suitable materials, subject to availability, destination and courier restrictions. Please include your required test quantity and delivery address with the request.
Company
1How is Bio Green Fuels related to Bio Green Wax Ltd?
How is Bio Green Fuels related to Bio Green Wax Ltd?
Bio Green Fuels is the specialized bio-based feedstock unit of Bio Green Wax Ltd. It is not a separate company or legal entity; Bio Green Wax Ltd is the registered legal company and contracting entity.
2Can I offer feedstock to Bio Green Fuels?
Can I offer feedstock to Bio Green Fuels?
Potential suppliers can contact Bio Green Fuels with the material, origin, specification, available volume, loading location and supporting documentation. Submissions are reviewed against current sourcing requirements.
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